The One-Stop Provider For All Your Payment Needs!
|
|
|
|
The Value of Multiple Payment Options
Many companies spend millions of dollars in product analysis, marketing, sales, product, distribution and numerous other standard business activities but then neglect the question of how they are going to get paid.
I remember a conference that I was asked to speak at where the topic was bill presentment and bill payment. As I scanned the audience, virtually all of the listeners were in their mid 40s and early 50s. A simple question was asked:
“
How many companies utilize a mobile payment application or a mobile invoicing process?”
The answer was none. While this would not seem strange if this conference occurred in 1997, unfortunately this happened in 2007. While those of us that are a little mature in years may have grown up in the technology century, if you are anything like me, I am just now figuring out how to ...
CLICK HERE TO CONTINUE READING THIS ARTICLE
|
|
5 Reasons Why Outsourcing Remittance Processing is the Right Move
The Striking Questions
Should we keep our mail-in payments processing in-house? Should we outsource it? Is it worthwhile? What do I have to gain? What do I have to lose?
These are the questions that probably come to your mind when contemplating the best path for your remittance processing. And believe us, you are not alone.
All professionals who are charged with the responsibility for in-house remittance processing, regardless of industry, are facing the same dilemmas.
What Are Others Doing?
A good and growing number of them have found outsourcing their in-house processing to be the definitive answer. So we asked them to tell us the reasons why
Outsourcing Remittance Processing
was the right move for them. And here are the top five:
CLICK HERE TO CONTINUE READING THIS ARTICLE
|
|
Quick Tips on Reducing Mail-in Payment Processing Cost
With the mail-in paper payment volume constantly dropping and the cost of equipment maintenance on a steady rise,
reducing
mail-in payment processing
cost
is a real and constant challenge.
However, some companies have turned the processing of mail-in payments into a profitable business model. What tips can a successful and lucrative high quality
lockbox operation
give on this subject?
According to our
Director of Payment Processing
and respected Lockbox industry specialist,
Kathy Wilson
, there are some key factors to watch in order to keep the costs of a high-quality/low-error lockbox operation on the low side:
CLICK HERE TO CONTINUE READING THIS ARTICLE
|
|
Cutting Staff But Keeping Jobs In Florida
Let’s face it
, you would be hard pressed to find someone who enjoyed seeing people laid off due to a declining business line or budget cuts.
It’s an unpleasant topic and unfortunately, given the current economic state of so many business and municipalities, one that is far too prevalent and hard to ignore.
If you find yourself in the unenviable position of having to reduce cost, you may be considering reducing staff and outsourcing the tasks associated with the services your customers have come to expect...
CLICK HERE TO CONTINUE READING THIS ARTICLE
|
|
Winning The War on Misapplied Payments
Lockbox Errors Can Cost You Time And Money
Errors caused by your in-house process or your lockbox can cost you time, money and customer service time.
Over the last several years, the payment industry has seen an increase in the number of errors per 100,000 payments processed.
Of all the possible lockbox errors, misapplied payment posting errors are not only the most common but also the one with the highest growth rate
...
CLICK HERE TO CONTINUE READING THIS ARTICLE
|
|
Is Your Payment Reconciliation a Daily Nightmare?
Whether you process your remittance in house or are outsourcing, if you don’t have accurate detail and summary reconciliation data your daily balancing process can become a painful daily chore.
However, there are two key points you should keep in mind to make sure that doing payment reconciliation in your remittance processing becomes a quick and easy task.
On this article, we will go over the two key points that will make your life easier and stop the daily reconciliation nightmares...
CLICK HERE TO CONTINUE READING THIS ARTICLE
|
|
Customer Service Challenges in Remittance Processing
It's a Tough, Tough World
Customer Service professionals often have to deal with people at their worst. Dealing with angry or upset customers is among the toughest challenges faced by anyone in the Customer Service field.
Wearing Customers’ Shoes
But let’s not forget that it is not always fun to be the customer. I’ve never met anyone who
enjoyed
paying bills. It’s not a “fun” activity like bowling or dancing! It’s a chore. What’s worse than having to do a chore? Okay, I know, a lot of things are, but for the purpose of this discussion – nothing - nothing is worse than the chore of having to pay your bills. Well, nothing until there’s an issue with payment...
CLICK HERE TO CONTINUE READING THIS ARTICLE
|
|
Kathy Wilson: Remittance Processing Road to Success
In charge of productivity levels, error rates, exceptions management and cost management, Kathy Wilson has been the brains behind Bill2Pay’s Lockbox Service excellence for the last 19 years.
A Tough Road To Success
But not all was glory when Kathy joined the company that Intuition Systems purchased back in 1993. The previous company had hired Kathy to come in and take over the management of their lockbox as they had poor quality, payments not posting daily and letters from their customers threatening to leave. Kathy and her team at the time were able to turn the lockbox operation around and did so without losing a client.
Reaping the Results
When Intuition Systems was acquiring another division of the original company...
CLICK HERE TO CONTINUE READING THIS ARTICLE
|
|
New Implementations
What others are saying:
"
Prompt responses to any problems or errors that may occur with corrective actions and suggestions. Bill2Pay is our first billpay vendor we have used and have overall been satisfied."
Tammy Sherouse
Supervisor - Payment Center
City Of Ocala Utilities
"
I feel we receive excellent service from B2P. Kathy is an excellent rep and always handles my issues immediately.
"
Tina Damiano
Accounting Supervisor
CSC - Computer Science Corporation
See more client testimonials for
Bill2Pay
at
Our Website
Let us know how we can help you improve your operations and customer satisfaction.
|
|
For More Information:
|
|
|