Cutting-Edge Digital Customer Engagement for Utilities

With KeepTRAC™, you will benefit from our industry-leading customer engagement software at half the cost and twice the speed as the competition. Our platform gives utilities more freedom and easy-to-use tools – putting you firmly in control of your customer relationships.
Schedule a KeepTRAC™ Demo Today

Maximize Engagement, Minimize Costs

  • Real-time Integration with CIS
  • Integrated Billing and Payments
  • Customized Text, Email, & Outage Notifications
  • Customer Self Service Options
  • Targeted Marketing
  • Prepaid Utility Programs
  • Energy Savings
  • Start, Stop, and Transfer Service
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Enhance Digital Customer Engagement

KeepTRAC is a cloud-based, real time customer-facing platform that is easy for customers to access and it is very easy and intuitive for customers to navigate. Customers have access to any information from your utility’s CIS system that you elect to make available to them. Consumption history, outage information, digital statements, payment options, TOU information, self-service options, conservation tips – the list of options available for you to provide to your customers is a very long one.


Increase Customer Satisfaction

Keep your customers current and well-informed with text and email notifications. An informed customer is often a happy customer. Recurring monthly notifications also reduce late payments, saving the utility and the customer money while avoiding unnecessary negative customer service experiences.

 

Lower Your Operating Costs

KeepTRAC encourages your customers to suppress monthly paper statements and to receive digital statements instead. Mailing out fewer paper statements saves money. KeepTRAC encourages your customers to sign up for AutoPay. Autopay reduces late payments and saves money. Inbound customer calls to your service center will be reduced by 30% once KeepTRAC is fully deployed at your utility.


Integrate All Customer Touchpoints

KeepTRAC integrates and intertwines bill presentment, payment processing and meaningful, actionable utility customer information into one convenient, easy to use customer engagement platform. KeepTRAC is significantly less expensive to install than most other customer engagement platforms, especially when Bill2Pay provides all three services (bill presentment, payment processing, and a robust customer engagement platform) to your utility customers.


Clean, Consistent User Experience Across All Platforms

KeepTRAC’s fully-responsive, mobile-enabled user interface gives your customers the easy-to-use, high-quality experience they want across all channels – any transaction, any device, anywhere, anytime.


Combine keepTRAC with Bill Stream for an All-In-One Solution

Bill Stream, our turn-key billing & payment solution, integrates all of your print, eBill and statement notifications with your payment processing. Combining KeepTRAC’s advanced customer engagement features with Bill Stream gives you a one-platform, one-vendor solution – simplifying your vendor management while streamlining the experience for your customers.

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jaymiekohlKeepTRAC™: Engage Your Utility Customers