The Bill2Pay Advantage
Bill2Pay is strategically positioned to be the provider of choice for high quality, turn-key and customized solutions.
Our strategic plan incorporates four main facets that are continually reviewed and measured for success:
1. People
Bill2Pay invests in people. Our employee turnover rate is less than half of the industry standard.
Our quality begins with our people: We hire, train and retain the best professionals available.
Our compensation structure not only pays very competitive regional wages, but also utilizes a performance plan that monetarily rewards employees who demonstrate exceptional quality standards.
We rigorously screen our employees by conducting drug testing and background checks to ensure we hire the highest caliber of professionals in the industry.
2. Quality and Cost
According to benchmark studies published by TAWPI (The Association for Work Process Improvement), the industry benchmark for Paper check processing is 1 error for every 10,000 items processed. Bill2Pay's Lockbox service standard is 1 error for every 100,000 items processed.
Simply stated, Bill2Pay has the highest Lockbox quality standards and meets those standards more consistently than our regional and national competitors.
On the electronic side Bill2Pay's solution is easy to use and has virtually no downtime. We host multiple, redundant data centers, granting optimal disaster recovery protection as well as nearly 100% uptime for processing.
At Bill2Pay we offer incentives to personnel for maintaining our exacting standards, ensuring that everyone is properly focused on providing quality and precision the first time.
This policy guarantees that costly reprocessing is not needed which means lower costs for our clients.
3. Audits
Bill2Pay has annually scheduled SAS70 Type 2 third-party audits, which cover both the Paper Check and Electronic Payment Processing business operations.
We also comply with PCI standards and are audited by a third party annually.
The results of these audits are made available to our clients for review at any time.
Bill2Pay also conducts internal audits periodically. Our qualified, meticulous audit personnel monitor operations to ensure compliance with contracts, performance and system standards.
4. Technology
The Bill2Pay software application provides the foundation of our payments technology. It is a customized, state-of-the-art system, developed with more recent industry standards and requirements than many of our competitors.
The Bill2Pay image platform for capturing paper checks (ExpertRPS) was developed by RP Solutions.
Our Lockbox processing for paper checks and electronic platform for credit/debit card or e-checks is highly adaptable to suit our clients' needs.
We can service a variety of industries by customizing our technology to meet and exceed individualized needs.