Cutting-Edge Digital Customer Engagement for Utilities

Bill2Pay has partnered with Milestone Utility Partners to bring utilities the most advanced customer engagement software on the market. Milestone ePortal is a web-based, single sign-on utility customer self-service portal and mobile app developed to improve the customer experience when interacting with the utility. Utility customer service representatives are able to provide better service and increase engagement by configuring the portal with dynamic alerts based on the utility’s specific billing and payment business processes.

ePortal gives utilities more freedom and easy-to-use tools – putting you firmly in control of your customer relationships.

 

Schedule an ePortal™ Demo Today

Maximize Engagement, Minimize Costs

  • Real-time Integration with CIS
  • Integrated Billing and Payments
  • Customized Text, Email, & Outage Notifications
  • Customer Self Service Options
  • Targeted Marketing
  • Prepaid Utility Programs
  • Energy Savings
  • Start, Stop, and Transfer Service

comm_icon

Enhance Digital Customer Engagement

ePortal is a cloud-based, real time customer-facing platform that is easy for customers to access and it is very easy and intuitive for customers to navigate. Customers have access to any information from your utility’s CIS system that you elect to make available to them. Consumption history, outage information, digital statements, payment options, TOU information, self-service options, conservation tips – the list of options available for you to provide to your customers is a very long one.


Increase Customer Satisfaction

Keep your customers current and well-informed with preference-driven text and email notifications. An informed customer is often a happy customer. Recurring monthly notifications also reduce late payments, saving the utility and the customer money while avoiding unnecessary negative customer service experiences.

 

Lower Your Operating Costs

ePortal encourages your customers to suppress monthly paper statements and to receive digital statements instead. Mailing out fewer paper statements saves money. ePortal encourages your customers to sign up for AutoPay. Autopay reduces late payments and saves money. Inbound customer calls to your service center will be reduced by 30% once ePortal is fully deployed at your utility.


Integrate All Customer Touchpoints

ePortal integrates and intertwines bill presentment, payment processing and meaningful, actionable utility customer information into one convenient, easy to use customer engagement platform. ePortal is significantly less expensive to install than most other customer engagement platforms, especially when Bill2Pay provides all three services (bill presentment, payment processing, and a robust customer engagement platform) to your utility customers.


Clean, Consistent User Experience Across All Platforms

ePortal’s fully-responsive, mobile-enabled user interface gives your customers the easy-to-use, high-quality experience they want across all channels – any transaction, any device, anywhere, anytime.


Combine ePortal with Bill Stream for an All-In-One Solution

Bill Stream, our turn-key billing & payment solution, integrates all of your print, eBill and statement notifications with your payment processing. Combining ePortal’s advanced customer engagement features with Bill Stream gives you a one-platform, one-vendor solution – simplifying your vendor management while streamlining the experience for your customers.

 billstream

 

Scott SholtesePortal™: Engage Your Utility Customers