Client Testimonials

"Since converting our lockbox process to Bill2Pay in 2002 we have been very satisfied with the level of service as well as the quality of service we have been provided. The entire conversion process went very smoothly thanks to all of their efforts on the front end. Today they have continued to be a great company to work with and are still very responsive to our needs."

Danny Pearce
Manager of Consumer Accounting
Sumter Electric Cooperative

"Lee County Utilities staff are delighted to have Bill2Pay performing lockbox, WebBox, IVR and statement hosting for the utility. More and more customers are using the WebBox w/statement viewing and IVR services. Customers report the website is easy to use and they especially like the ability to link multiple accounts. The administration site is intuitive and easy to use and administer. Requests for research are promptly answered. The technical staff goes the extra mile to be sure all our questions are answered. Data files with the historical payment information are received promptly and meet record requirements. We highly recommend Bill2Pay services to other utilities; feel free to contact me to discuss any aspects of how we have implemented these processes."

Carolyn B. Andrews
Deputy Director, Business Operations 
Lee County Utilities

"The City of Lake Worth, Florida is a small municipality located in east-central Palm Beach County. We provide Electricity, Water and Sewer to approximately 26,000 customers. We processed a significant number of "mailed" utility payments at our office each month. This task was performed by employees whose primary mission was to provide telephone and walk-in service to our customers. Processing mailed payments sometimes interfered with other important tasks. In June, 2009, the City entered a utility lock-box agreement with Bill2Pay Systems, who now receives and processes all of our "mailed" payments at their Tampa, Florida to Clearwater, Florida facility. The transition from manual in-house payment processing to the Bill2Pay lock-box went surprisingly well. Concerns during implementation were addressed during weekly conference calls, and BIll2Pay's employees were prompt and effective in resolving problems. The City is now able to re-direct its staff members toward the critical task of meeting customers' routine needs and expectations, resulting in a "win-win" solution for all involved."

Tom Rutherford
Business Services Manager - Utilities
City of Lake Worth, Florida

"United Capital Funding Corp. chose Bill2Pay as our lockbox processor because it gave us the opportunity to have a mailing address that was not tied to a bank. We had the experience of having to change our "remit to address" twice in one year. It was a large task to notify thousands of debtors. Now if we change our bank account, or our bank moves or closes it does not affect our payment address. The staff at BIll2Pay also worked with us (and continues to do so) to customize how and when we receive our lockbox information."

Barbara Coakley
Senior Staff Accountant
United Capital Funding

"Bill2Pay knows their business and keeps their customers in the forefront! LCEC compared Bill2Pay to several other vendors and no one was able to beat their price or service. Bill2Pay addresses issues immediately, has the experience to offer viable solutions to meet our needs and tools to save LCEC dollars and time."

Vicki B. Williams
Supervisor, Accounting 
Lee County Electric Cooperative

"Bill2Pay has been a strategic business partner with our office for over two years. Outsourcing remittance processing to Bill2Pay has improved our revenue collection cycle and greatly reduced our administrative costs. Our relationship with Bill2Pay has automated many manual tasks associated with processing mail and posting payments. For example, we no longer need to pick up checks and correspondence from our post office box, open and date stamp the mail, sort correspondence from checks, photocopy checks, manually post payments to individual patient accounts, drive to the bank to make bank deposits, or search through paper files looking for a copy of a check or correspondence. In addition, we are looking forward to 2010 when we implement Bill2Pay's Webbox OnLine solution so our customers can pay by credit card."

Pasco County Emergency Services

"Bill2Pay has provided outstanding customer service. We have been absolutely pleased with your professionalism, cooperation, accuracy, efficient reporting, and processing timeliness. Bill2Pay has excelled in all of these areas. We should have made the conversion from our previous vendor long before we finally did. We really can't say enough good things about our experience with Bill2Pay."

City of Tampa

"We value our lockbox processing relationship with Bill2Pay. All the employees have always been very prompt in responding to our needs whether a simple request or a more extensive conversion project. We would recommend Bill2Pay to anyone looking for a dependable lockbox provider."

Walter Investments