With paper processing volumes declining an estimated 4% per year, why would a company invest over $500,000 in new Lockbox equipment?

Why do Billers Outsource?

Every day more and more billers outsource payment processing. The reduction of operational costs and containment of capital expenditures are classic motivators. However, there are other reasons leading billers to outsource their payment processing. What did these billers discover that made them take the plunge?

Bill2Pay is proud to announce our participation at the 77^th Annual NACo Conference and Exposition. Since its foundation in 1935, the National Association of Counties provides essential services to the Nation’s 3,068 counties. Today, NACo is the only national association to represent counties in the United States.

Coding/fixing HTML, setting up a host, defining security protocols. These are the website creation activities that you are probably familiar with. But what about verbiage selection, visual programming, optimal user experience? What’s the best way to design your payments webpage?

In the first part of our series about online payments webpage costs we discussed how payment completion rates affect payments webpage cost. We also listed the factors that when corrected are the most productive at improving payment completion rates.

The design and implementation of your organization’s online payments webpage is completed. Great accomplishment! However, you are now fully aware that the cost of maintaining your payments webpage is not something you can ignore! Is it possible to optimize your payments webpage, releasing I.T. resources and reducing your overall costs?

Bill2Pay is proud to be part of the 2012 Florida Association of Counties Annual Conference & Educational Exposition. The Florida Association of Counties has its mission stated as "The Florida Association of Counties helps counties effectively serve and represent Floridians by strengthening and preserving county home rule through advocacy, education and collaboration."

Unlike fishing, playing golf or catching a great movie, paying bills is not a “fun” activity. It’s actually a chore, one that can become annoying whenever an issue with a payment arises. It is perfectly understandable that customers with a payment issue are unhappy and even angry.

Customers’ demands for multiple payment channels can be a real obstacle to providing prompt access to up-to-date account information. In this scenario, how can you be sure your current bill presentment IS attending ALL your customers’ needs?

Your customer demands not only multiple payment options and channels but also prompt access to account status: Balance due, due dates, late fees, etc. To keep your customer satisfied you need to enter all payment information from all different channels into your billing system as quickly and accurately as possible. Manually entering these payments is too slow and prone to errors.